Sometimes, the most valuable employee is the one who makes it easier for everyone to do their jobs. Regina Soares, assistant manager at Greater Hudson Bank , fills that role. She runs the day-to-day operations at the White Plains branch thereby making it easier for the vice presidents to be out in the community.
In banking for 10 years, the Ossining resident started out in retail and worked as a manager at CVS. When she switched to banking, Soares began as a teller and worked her way back up to management. She enjoys working at a bank that provides personal customer service: When you call the bank, you will reach a live person, not a call center. In fact, you usually reach her.
Soares keeps things running smoothly. She handles the daily reports and organizational details at the branch for its staff of four.
With the banks flexible rates and Soares managing the schedule, the Greater Hudson team works directly with customers. Soares says Greater Hudson understands that todays customers are shopping for something more. [Customers] are being more choosy with their products. She says banks have value in every economy, but a smaller bank can move more quickly to meet the changing needs of a community.
Over the past decade, Soares has seen banking evolve quite a bit. The workflow at the bank is often handled by phone and fax, and Greater Hudson also has Internet banking. This technology means that traffic flow at the bank is relaxed.
Soares says that Greater Hudson takes customer service so seriously that it will go the extra mile and see patrons at other locations to meet their needs. We will go out of our way for our customers.
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