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LARCHMONT, N.Y. -- Ticket prices and railcar quality and comfort were the two major issues for commuters who ride the Metro-North from Larchmont to Grand Central Station, according to a survey by Assembly member George Latimer (D-Rye.) Latimer said he received 60 responses from Larchmont and 100 total, according to a press release. The survey, which is on-going, tracks five categories of service on a four-point scale: very good, good, fair and poor. According to the survey results, 67 percent rated railcar quality fair or poor and 71 percent rated ticket prices as fair or poor. Parking and maintenance fared better, receiving ratings of 76 and 78 percent good or very good, respectively. Additionally, 59 percent of respondents felt the service was on-time. "This is a snapshot of popular opinion, and opinions do vary", Latimer said in a press release. "Clearly, the general comments scored the unhappiness of riders with the old railcars still in use". Most respondents expressed a desire for more of the new M-8 cars. Some other comments included:
"Clean tracks at GCT. The litter is horrible."
"The stairwells are filthy."
"The MTA tries as hard as any bureaucracy can."
"More frequent trains on Sunday."
"More seating at peak times; match number of railcars to volume on specific trains."
"The public address system at the platform is difficult to hear because of highway noise. Add more speakers."
"Third world management of a Third World railroad."
"Eating and drinking on trains should be forbidden or left to a dedicated car or two."
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